In the event of a complaint by or against any affiliated member we will do all we can to reach an amicable resolution. Any upheld complaints or appeals will be sent to our licensing body, if applicable, as part of our annual independent assessment.

3 Weeks

Written Complaint Received

In order to process your complaint please contact us providing as much evidence as you can to support your complaint, e.g. emails, screenshots, written statements etc.

Acknowledgement

We will acknowledge your complaint within two working days of receipt.

Review

A full review will take place which will only focus on the complaint in question not on any further connected complaints.

The process will only concentrate on the initial complaint; any further issues that become apparent will be pursued in a separate complaints process.

Decision

A final decision will be made which you will receive in writing. Depending on the outcome, you have the right to appeal in which case the Board would make the final decision.